PRIVACY POLICY

SJA GUAM (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our cleaning services, visit our website, or otherwise interact with us. Please read this Privacy Policy carefully. By using our services or accessing our website, you acknowledge that you have read, understood, and agree to the practices described herein.

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1. Information We Collect

We may collect the following types of personal information from clients, prospective customers, or website visitors:

• Contact Information: Full name, phone number, email address, and physical address.

• Service Details: Cleaning preferences, property type, location details, and scheduling information.

• Payment Information: Billing address, transaction history, and limited payment data (payment methods are processed through secure third-party gateways; we do not store card information).

• Website Data: IP address, browser type, device information, and pages visited (collected through cookies and analytics tools).

• Communication Data: Emails, inquiries, feedback, or any information shared through our forms or customer service channels.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our cleaning services.

• To schedule appointments and respond to customer requests.

• To process payments and send service confirmations or invoices.

• To improve our services and customer experience.

• To send service updates, promotions, or important notices (only with your consent where required).

• To ensure security, prevent fraud, and comply with legal obligations.

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3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party partners who assist in providing services (e.g., payment processors, booking software, email communication platforms), under strict confidentiality agreements.

• Legal Compliance: When required by law or to protect our rights, customers, property, or safety.

• Business Transfers: In the event of a company sale, merger, or reorganization, personal data may be transferred as part of the business assets, subject to continued protection.

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4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, misuse, or disclosure. While no method of transmission over the internet is entirely secure, we strive to use commercially acceptable means to protect your information.

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5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws. Once your data is no longer needed, it is securely deleted or anonymized.

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6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.

• Correct or update any inaccurate or incomplete information.

• Request deletion of your personal data.

• Withdraw consent or object to processing (where applicable).

• Lodge a complaint with a supervisory authority.

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To exercise these rights, please contact us at [Insert Email Address].

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7. Cookies and Tracking Technologies

We may use cookies and similar technologies on our website to enhance user experience, analyze site traffic, and provide relevant content. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly as a result.

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8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

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9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.

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10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please us a message at:

671-787-0990 or sjaguam2025@gmail.com